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Google Analytics (GA4): What new features you should know about?

There is no denying the fact that Google Analytics is a widely used tool for website analytics globally. Some significant upgrades in Google Analytics are meant to facilitate businesses, SEO experts, and marketers in a better way. Now the latest update that took place was referred to as the Google Analytics 4 or GA4. This next evolution in the world of analytics has great services to offer. So, let’s find out.  GA4 is a newly designed aspect of Google Analytics that is future-proof. It has high versatility and offers the collection of data on a mobile app as well as a website. This improved version of Google Analytics is evolved as per the changing world and consumer behavior. There is extensive use of machine learning to gain insights. These insights are further helpful in making better business decisions and uplifting the marketing game like a pro. All in all, GA4 has the ability to showcase the true picture that can result in better ROI. 

What’s new in GA4?

1. New data in the new version – Worried about the loss of data while upgrading your Google Analytics account? Be stress-free as GA4 allows you to start afresh with a new session and there will be no historical data within the new property. If you think you prefer some history, then go with our recommendation of using GA4 and Universal Analytics simultaneously. You can continue to use these two together till the time GA4 gets completely upgraded.

2. Goals will become conversions – The game of conversions is uplifted in GA4. Yes, there are no things such as goals in this version. There will be event-based conversions by setting up the auto-capture of more events. Tracking the standard events in GA4 is quite feasible as the link clicks file downloads without a tag manager.

3. Built-in BigQuery integration – There is no need to use a 3rd party to transfer data from Google Analytics to BigQuery. The built-in BigQuery integration in GA4 will facilitate you enough to transfer the data with ease, and it is feasible to set up in a few clicks.

4. Extended segmentation possibilities – One of the best upgrades in GA4 is the segmentation based on events. Since GA4 works on an event-based data model, events can be used in the creation of different segments. Thus, there is an extended segmentation possibility.

5. GA4 is future-proof – Numerous advancements are available in GA4 and the work is not stopped yet. Google is working to make it even better, and the upgrades are still going on. There is significant use of resources in order to enhance the efficiency of this new version of Google Analytics. Undoubtedly, GA4 is future-proof or is going to be.

6. Predictive metrics are a win – User behaviour is very important for any website or business owner. The predictive metrics of GA4 are quite helpful in predicting user behavior. The purchase probability of the user can be predicted by their activity over the last 28 days. These metrics are also helpful in finding out if the user will remain inactive for the upcoming month and how much revenue the website can make in the next month.

7. Debugging reports capability – Another great feature of GA4 is debugging capability. Yes, this inbuilt feature has enabled GA4 to become a debugger. Debugging the reports within the interface is possible, unlike Universal Analytics.

8. Capability of Advanced Analysis – The GA4 interface also has the ability to do advanced analysis. This feature, also known as exploration, is very useful to conduct in-depth analysis within the interface. You can simply use any template of this new version of Google Analytics and do a fast analysis.

9. Automatically tracked events – One of the prominent reasons to switch to GA4 is the possibility to track various events automatically. The common events that can be tracked are downloads, YouTube video engagement, scrolls, etc. There is an option to switch this tracking off in the admin interface.

Benefits of GA4 over Universal Analytics

The foremost difference between GA4 and Universal Analytics is based on measurement, reporting, and automation. 

  • Beginning from measurement, there is a session-based data model in Universal Analytics, whereas GA4 has a flexible event-based data model. In the case of the session-based model, there is an entire set of data that becomes the foundation of reporting. There are user interactions, page views, and many other things. Things become more generic in this scenario, but in the case of a flexible event-based model, they are specific to an event. It records and sends pieces of the data wherein a user does some action, and this is how consumer behaviour is ascertained. 
  • The Universal Analytics has standard reports in a comprehensive collection, whereas GA1 has custom reports. Acquisition reporting (important to know how traffic is performing) is basically similar in both versions of analytics, but there are some differences too. There are 30 standard reports available in UA reports, and on the other hand, GA4 has only 3. This means there will be some extra work required in making reports in GA4. 
  • In terms of automation, GA4 has more advancement since it is the latest version. There is limited automation in Universal Analytics and GA4 has the machine learning to simplify the discovery of insights. Definitely, if automation is the motive, then businesses will prefer GA4 over Universal Analytics. 

Should you migrate to it?

We highly recommend you make a switch to GA4 from universal analytics, but not entirely. The foremost reason to make this transition is get benefitted from the learning curve. This new model is offering so much, from new layouts, integrations, tracking, and features. You should grasp the knowledge before it gets late. In fact, you will also need to test its compatibility with your websites and applications. Entire switching is not possible yet because GA4 is yet to be completed. Moreover, once it gets properly updated, then you will have to track down the data from scratch as transferring data from universal analytics is not possible. 

Final Thoughts

Not sure where to begin? Well, fret not you can avail the digital marketing facilitation from Work4you. The experts here will assist you with the most updated version of Google Analytics and will guide you on how to use it in your favor. The SEO experts here are aware of the pros and cons of this upgrade and can help you use it efficiently. So, do not wait any further and contact them right away.

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Social Media: A Boon Or Bane For Your Business?

What seems to be the need for social media marketing for your business? Is it the need of the hour? Is it just a trend that every enterprise seems to be following? Is it a necessity or just one of the options that we have at our disposal to market our brand?

The advent of the internet and its widespread use across the globe have necessitated that you employ social media marketing techniques. It is a great way and one of the most effective ones to connect with your audience and educate them about your brand. The following section talks about why there is a clear need for social media marketing for your business in the present time and age:

1. Brand Awareness  

There are several social media platforms across which you can create your brand presence quite easily. You can keep your audiences updated on what your company is all about. Whether it is Facebook, Instagram, LinkedIn, Google+, or Twitter, your target market is active on the majority of these platforms. It is a wonderful way to stay connected with them and build awareness about your brand without much effort.

2. Lead Generation  

Social media marketing gives you an opportunity to generate useful and cashable leads. This is how you trend. This is how you collect data and turn your prospects into potential customers.

3. Lead Nurturing  

Lead nurturing is not only the job of a well-designed website with the shortest loading times. Lead nurturing is also something that you can do with a remarkable social media presence. It helps you build stronger relationships with your customers and prospects. This is where you turn your potential customers into loyal consumers.

4. Ability To Market And Promote  

Clearly, this is a platform that allows you to promote your products and services. You can keep a track of all the key performance metrics to keep your marketing strategy effective and relevant. Social media engagement is a key ingredient that helps you market your brand like a leader.

5. Brand Authenticity  

Your customers are looking for a brand they can trust. The only way to earn their trust is to come across as an authentic and customer-centric brand. Social media gives you this opportunity like no other platform.

6. Thought Leadership  

With Facebook, Instagram, LinkedIn, Twitter, Google+, and several other platforms you have a terrific opportunity to influence their purchase decisions. You can establish yourself as a community influencer and industry leader. This is where you will be using your high-quality and relevant content regularly to educate your prospects. It is one of the most effective ways to not just keep your audience glued to your brand but also to solve their various problems and issues.

7. Expanding Your Audience  

 If you have ever thought of using a social media virtual assistant, this could be one of the best tricks to expand your audience base. It is not practical for an entrepreneur to stay online 24/7. But a virtual assistant is capable of doing more than that. It can easily help you expand your audience base significantly by staying connected with them round the clock and addressing their concerns whenever they have any. Once you learn how to solve their problems using this virtual AI-enabled assistant, you can take a deep breath and let the algorithm do its job. This also enables you to expand your consumer base across the country and throughout the world.

8. Staying Relevant  

Experts say that if you want to stay on top of the mind of your consumers, you must stay relevant. This means that if you want to be the most preferred choice of your customers, you must provide them with what they need. Customer insights and analytics are a great source to understand what their wants are. Social media helps you collect that critical knowledge so that you can come up with better products and services that satisfy their needs like no other. This helps you stay relevant. This secures you a spot in the memory of your customers for a long time because they relate you to a product that not only addresses their pain points but enriches their lives as well.

But are there any demerits of using social media marketing? Is there a thing called too much social media? Every coin has a flip side to it. Let’s understand what the flip side of social media marketingcan be for your business:

1. Time Consuming

Using social media is time-consuming for sure. As pointed out earlier, you cannot possibly be thinking that you will be able to sit in front of the computer following all your customers and addressing all their concerns 24/7. It can be a little tiring but then this is why social media virtual assistants exist.

2. Negative Feedback

Negative feedbacks and trolling are an inseparable part of social media. If you exist on these platforms, you must be prepared for everything. There will be complaints, negative reviews, arguments, bad ratings, good ratings, and a lot more.

3. Lower Return On Investment

Some businesses argue that it has a very low return on investment. But then, there is very little investment, to begin with. However, it is an argument that may stand true for you if you consider investing time equivalent to investing money.

4. Potential Of A Security Breach

Well, there is a little bit of risk attached to the use of the internet in any case. Social media accounts and applications are not very water-tight to be fair. They can be quite prone to hacking, viruses, malware, and other issues as well.

5. Spread Of Misinformation 

People like to spread misinformation. They like to quote from different sources without verifying that information and tag you with it. They think less when they post and enjoy more when they see sparks fly. 

Final Thoughts

In the end, the cons or risks attached to social media marketing are something that every brand has to deal with. It is not a deterrent or a factor that should prevent you from using social media to further your business. Clearly, social media marketing has more pros than cons. You only have to find the right marketing mix to put out there on your social media platforms. Remember, you cannot please everyone but you can definitely make a major chunk of your consumers happy. Where social media is a blessing in the disguise, and Work4You is the only option which can always at the upfront to provide you maximum benefits of it. 

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Benefits of Outsourcing Your Back Office Support

Because it drives nearly half of all business processes, excellent back-office support may help your company grow to the next level. Back-office support, like front-office assistance, is considered the business’s backbone because it is so important to every firm. Have you considered outsourcing your back-office functions?

A business can stretch its wings and compete in the market with the correct outsourcing plan. You may focus on your essential business tasks in peace once you’ve found the proper virtual assistant for your workplace needs, and leave the non-core business worries to the outsourcing firm.

If done effectively by selecting the right outsourcing partner, there are numerous benefits to outsourcing back-office assistance. From small businesses to global conglomerates, back-office outsourcing has shown to be useful when businesses grow and managing all activities becomes burdensome.

Though each firm’s back-office requirements differ depending on its size and industry, there are several general benefits of outsourcing your back-office requirements that apply to almost any large organization. Accounting, data entry, order processing, data collection, market research, and other administrative operations are among them.

1. Cost-effectiveness

One of the most important advantages of back-office outsourcing for most companies is cost savings. It gets more difficult to efficiently manage all of a company’s departmental tasks as the company’s activities develop. Hiring competent virtual assistants and providing them with training and infrastructure is an expensive and time-consuming endeavor.

Not only can outsourcing data entry save you money, but it will also ensure that your work is completed on time. With the time and money saved from outsourcing, you can focus on your business objectives and leverage additional reinvestment to achieve them at your speed.

Many entrepreneurs choose to reinvest their budget in sales and marketing while their teams concentrate on strategy. Outsourcing transactional work such as general accounting and payroll support helps accounting departments run smoothly, allowing team members to focus on more important tasks rather than endless number crunching.

2. Concentrate on the most important business functions

Because startups have limited financial and human resources, prioritizing both core and non-core operations is crucial. One of the most effective ways to keep things operating smoothly is to outsource all administrative tasks to a reliable company. As a consequence, you’ll be able to focus on and effectively manage your core business operations.

To gain a competitive advantage in terms of profitability and client acquisition in the market, it’s necessary to focus on product development, marketing, and sales. Accounting, data entry, transaction assistance, and other back-office activities are what we do and have done for more than a decade at Work4You. So, we know how to produce something amazing out of something you don’t have time for.

Allow the back-office professionals to perform what they do best for you so that you can focus on your consumers.

3. Resource Management Flexibility

Resource management is critical for any business because it dictates the company’s destiny. A corporation can not only manage its data input with the help of a virtual assistant, but it can also save enough money to allocate to other key office operations.

To keep a firm running effectively, outsourcing and resource allocation go hand in hand to keep the business flowing while satisfying consumer and market demands.

4. Expertise and Technology Access

Reputable BPO service providers are indeed known for improving their infrastructure and technology by industry standards to better serve their clients. If you delegate your administrative tasks to a reputable third-party service provider, you will have access to the most up-to-date technology that they employ in their service delivery.

You will also receive experienced advice on any of your business difficulties, which will ultimately aid in the expansion of your company.

5. Productivity Gains

Outsourcing allows a company to increase production by 100 percent because the staff is no longer required to do tedious back-office duties. These responsibilities are delegated to a trustworthy partner that will not only complete the work on time but will also assist your company in increasing productivity and market share.

According to a research survey, organizations that outsource their office tasks perform better in the market than those that handle all activities with in-house staff.

6. Increased scalability of the business

With the support of your back office outsourcing partner’s technologies and experience, you can now improve the scalability of your organization. Startups have limited technological resources and financial limits; therefore they can’t grow up their businesses whenever they desire.

The scalability of a firm is influenced by a variety of external and internal factors. You may now focus on your main company operations while simultaneously having your back-office functions performed efficiently thanks to outsourcing.

7. Business Risk Management

Outsourcing back-office support tasks can help a corporation manage business risks such as resource allocation, personnel hiring, training, and daily operations, among other things. Hiring a new employee and providing training, for example, involves a lot of time, money, and effort.

If these duties are outsourced to a BPO service provider, they will handle all of them, allowing you to focus on marketing, business development, product qualities, and other important tasks.

8. Back Office Professionals

Finding the right individuals for your company’s goals and budget is a time-consuming and money-consuming process. On the other side, outsourcing your payroll, HR,accounting, and administrative chores eliminates the need to dedicate time and effort to each of these procedures. The outsourcing partner’s skilled staff will handle all of these tasks. The outsourcing partner’s skilled workers will efficiently manage all of these duties.

At the end of the day, you’ll have increased both your productivity and your market share. The capacity to outsource back-office services has evolved as a major commercial tool in the previous two decades. To process and preserve those massive volumes of data, these services demand qualified, experienced employees. Outsourcing these services makes perfect sense for such time-consuming tasks. Work4You is a major global provider of back-office outsourcing services. Our professional team is just outstanding. Join us and let us show you how collaborating with us can help you grow your customer base and profits.

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9 Signs That Your Business Needs A Bookkeeping Virtual Assistant

Usually what happens is that medium and large-scale enterprises are more capable of hiring experienced and highly skilled accountants. Small scale companies or any startups that you come across don’t have the financial resources to go that way. It is quite challenging for them to find the right talent as well given the fact that they are just starting up. They are new in the industry. But this is not the only reason that they contemplate using a virtual bookkeeping assistant. The following section talks about a lot of valid reasons why an enterprise is better off using a remote account handling assistant instead. But before that, let us understand whatever this is.

According to independent studies, more than one-third of entrepreneurs these days believe in using virtual accounts assistants. Instead of hiring a full-time employee or a staff or a team of accountants, they prefer to choose a virtual resource that has at its disposal, a combination of hardware and software tools that helps them perform the exact same duties with a lot more efficiency. A virtual setup doesn’t take up an additional desk at your workplace or demand a whole lot of cash from you.

This assistant usually works remotely and only when you need their services. They help you manage your business finance and also remind you when to pay your bills in addition to calculating your taxes, managing your transactions, keeping transparency in your financial operations, and a lot more.

Now let’s understand a few very strong reasons you should use these virtual assistants for your financial record-keeping activities.

1. Dealing With Stringent Deadlines

When you have too many meetings in your calendars or practically countless appointments to take care of throughout the day, you can never find the energy or the inclination to manage your books on your own. When your deadlines are taking the majority of your time, you could benefit a lot from outsourced bookkeepingservices.

2. Failure To Generate Revenue

If you are not able to generate enough revenue, there is no point in maintaining so many teams and employees at your workplace. Arranging for internal meetings along with performing month-end analytics and target revisions can take a toll on your resources. This is where a virtual assistant could prove useful.

3. When You Are Looking For The Right Support

When you are seeking additional help, many of your employees and associates might not be able to fit the bill. Some might be on their monthly leave or annual vacation. Some might not be available due to their previous appointments. In such a situation, a remotebookkeeping & accounting assistant is what you can rely upon.

4. Preparing To Scale Your Business?

If you are preparing to scale your business, employing more and more accountants is not the way to go. How big a team can you handle in your organization? This is why a more practical approach will be to hire an outsourcing company for your accountingneeds.

5. Dealing With Outdated Books

Do you have a lot of paperwork? Do you have any untracked receipts and overdue payments? Do you have any unreconciled statements? If yes, you are already lagging behind. You do not want this backlog of paperwork to take away all your precious time. This is the right time to think about a virtual bookkeeper for your financial situation.

6. Not Having Enough Time

This is a very simple reason and it makes a lot of sense. If you do not have enough time to keep a track of your financial transactions including your payables, receipts, bills, invoices, tax responsibilities, and other paperwork, you can hand all this over to a virtual assistant.

7. Missing Out On Tax Deductions

It is not easy to keep a track of all the tax deductions that are applicable to your business. Given all the email notifications and online subscriptions that you have opted for, it still becomes very difficult to keep a track of all of them. But a virtual assistant can do that for you without any hassle. They are skilled and experienced in the discipline. They will notify you whenever you become eligible for any tax deductions. 

8. Looking For A Break From The Grind

There comes a time when every entrepreneur feels that he is heading towards a “burnout”. This is when you think that your head is going to explode with all the responsibilities that you have to handle throughout the day. Keeping all the teams well-coordinated and overseeing a lot of their operations can take a toll on you. When you want a break from all this, a remote bookkeeping & accounting assistant can help you out. You don’t have to invest in anybody’s training modules or make them aware of your company’s policies and work culture. It is a remote service that does not require any coaching. 

9.Lack Of Confidence In Your Skills

This is an undeniable truth for a lot of entrepreneurs. It doesn’t matter whether they had taken any accounts-related course in their college days or not or if any of their subjects involved accounts. When it comes to managing the accounts of their business in real life, it can get a lot more complicated for them. This is where any business owner would start doubting his own abilities. If you feel nervous managing your finances on your own, you can always ask for external help.

Final Thoughts

The purpose ofoutsourced bookkeeping technology is to make your life easier. The purpose of this innovation is to enable you to run your business more efficiently. It is time to embrace it. It is time to welcome it into your enterprise. The more flexible and willing you are to adapt to the new ways of doing business, the easier it will be for your company to taste success.

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How Online Marketing & Content Writing Adds Value to your Website

This is a modern world that demands advanced tactics for a successful business. You cannot survive in this era without having a good online reputation. Online marketing services have an inevitable role to play in the growth of any business. No expansion of business is possible without the value added by online marketing. All those social media platforms will give more credibility to your venture and make it a household name in your specific domain. So, if you are running a business or planning to get started, then make sure to have a back of a reliable online marketing service provider. Let’s understand the extensive benefits of digital marketing and content writing for your business –

1. Builds Trust & Brand Reputation – Online marketing services enable your business to interact with the right audience. This communication further promotes the trust-building and recognition process. Once your business reaches a significant level of recognition, then brand building begins. People start leaving their real-time reviews, comments, and messages on your social media handle websites and on every interaction medium possible. Eventually, this is very important for the maintenance of brand reputation. So, marketing facilitation is evergreen and always in demand until the business is up and running.

2. Derives Organic Traffic – It is an undeniable fact that deriving traffic to the site is one of the most difficult tasks to perform. The job becomes more intense when the traffic must be organic. The role of content is prominent in bringing more traffic to the website. People will understand and interact with your brand with the help of a well-written sales copy on your web page. Or, maybe some informational blogs with links might persuade them to check out your website. Content writing done with some intriguing visuals can take your website’s fame to another level. This all can be done with the help of reliable professionals who are aware of the ins and outs of the domain.

3. Improves Conversion – Distinct techniques of online digital marketing come in handy for conversions. Better ROI generation is one of the primary goals of any business and its existence. Nothing can stop your business success when strategies and tactics make it feasible for your brand to represent itself in front of the right audience. This is how the customers or clients will understand your business mission and the products, services, and facilitations you offer. There is nothing like people actually relating to the problems that your products solve. This can be shown with the help of the right content writing strategies, and as a result, you will experience high conversion rates. 

4. Influence Social Media Marketing – Nowadays it is all about smartphones. Most people own mobile and stay online for most of their day. This is where online social media marketing comes into the scene in the favour of your business. Those marketing ads can convince consumers of the right age bracket to be intrigued by your business offerings. Your business products or services will be most reachable to them via the route of social media. Another great way is that various online marketing services adopt influencer marketing. Getting products endorsed by celebrities and social media influencers takes sales to a different level. In short, if you are planning to target a significant number of interested buyers all at once, then considering social media marketing as the route is the key.

5. Converts search (and other) visitors – Converting the people who are searching or visiting your business website is one of the jobs that online marketing service providers fulfill. The idea is to showcase the credibility of your brand in every possible way. At the same time, content writing is widely used to enable the potential customer to understand the pros and cons of your product or service. There is an apt use of required marketing resources, sales processes, and modern tactics to convert all the leads generated. The best part is that your business can survive all online with no physical presence, all because of digital marketing.

6. Better customer service – With brands more connected with the audience, they have enabled them to get well-versed with their requirements and aspirations. No doubt the customer demands are rising, but the brands are aware enough to cater to them. The trends that can be on social media and the reviews that people leave online give enough idea about the business to be favourable for their customers. The involved gaps are overcome, and service quality can be uplifted with the help of interaction on social media. Once the audience gets a good quality regular product, they will definitely be willing to put their money into the premium products. So, giving better customer service is surely important and will help your business in the long run.

7. Direct Marketing – Unlike earlier times, there is no middleman involved. Digital marketing has taken over the place of all the mediators and given access to the hands of business owners just like work4you. The marketing team can directly reach out to the potential customers and uplift the entire conversion rate. Various strategies of direct marketing come in handy in order to drive revenues. So, if your business reserved a good place online, then there is no coming back. It can excel at a good pace with the help of effective content and online marketing.

If you wish to begin with a reliable online marketing service provider, then you can contact us at 1300406875.

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Things To Avoid While Hiring A Virtual Assistant

Outsourcing business tasks to a virtual assistant is one of the new norms fast spreading throughout the corporate world. It helps companies save money as well as manpower. Needless to say, it is one of the most effective ways that businesses have found that helps them manage and scale easily. Virtual assistants can be available as freelancers or through agencies. Companies that offer virtual assistance as a service often have a large cadre of qualified and well-groomed professionals ready to fit into their job description.

As a business seeking to hire virtual assistants, there are certain things that need to be considered before you put a stamp on it. The quality of the virtual assistance industry is good at the moment, but with many players entering the scene, it is surely going to go down. The service sector has this downside, and it is up to the client to get the best bargain.

Here are some things you need to look out for while hiring a virtual assistant:

Not knowing when to hire a virtual assistant

It is crucial to understand when and why you need a virtual assistant to help you with your business. If you are a business owner or a manager at a large company trying to figure out what exactly you need, here are some points that may indicate that you need a virtual assistant:

  • As a business owner, if you are not getting time for your personal life or for a vacation, you might need to hire a virtual assistant.
  • You or your team may lack some skills. This need may be satiated with the help of a virtual assistant.
  • There is simply too much for you to do, and you feel like you need more than 24 hours a day.
  • Your team is more involved in administration rather than in making core business decisions.
  • Your business is ready to scale up and work for more clients.

Not explaining your requirements properly

When you approach a freelance virtual assistant or an agency to hire one, it is paramount that you list down your precise requirements. Being vague with what you need might end up into a disaster for you and your company. A proper and detailed job description is a necessary step before going through the selection process. As aforementioned, companies often have a large network of professionals, and it is up to you to decide what kind of help you require and what your company needs at the moment. Outsourcing a certain job role to a virtual assistant also means that your team is expanding, and how you manage this change is also important.

Not understanding what virtual assistants are good at

Virtual assistance comes with its pros and cons. It is up to you to recognise these issues and cherry pick the good out of the bad. To make things easier for you, here are some things that you can trust virtual assistants to do a good job at:

  • Routine jobs like sending and scheduling emails.
  • Managing office administration tasks like keeping inventories, managing petty expenses, etc.
  • Bookkeeping like ledger keeping, trial balancing, etc.
  • Designing creatives such as banners for your website, apps, or advertisements.
  • Cold calling and customer support.

Look out for underqualified or ‘mis-qualified’ assistants

It is the responsibility of the person or company searching for assistance to take a good look at the skill set and the educational qualifications of the virtual assistant. Being impatient with your decisions before hiring someone can result in your loss of time as well as resources. After you have understood and outlined your requirements, it is important to communicate them properly to the agency. A good example of this would be a company looking for an accountant. Let’s say they hire an accountant who does not know how to work on QuickBooks. Now, the company knows that their accounts are done on this particular software, but they failed to either get this across or maybe they misjudged the virtual bookkeeper and assumed that he/she knew how to work on QuickBooks.

Lack of communication skills

This is definitely a big turn off for a virtual assistant. The problem becomes worse if you need the person to be client-facing or in some department, such as customer support. Before hiring a person, make sure that you interview them thoroughly. You may ask technical questions related to their field and, in the process, judge what their communication skills are like. Here is why communication skills are so important for a virtual assistant:

  • A client-facing person with good communication skills paints a good impression of your company.
  • Communication is also important in departments such as sales and customer support. Your sales executives need to explain clearly what the product/service is all about.
  • Internal operations become smoother if everyone is on the same page. This can only be achieved if your team has good communication skills.
  • Problem solving and brainstorming sessions become much more productive with good speakers in the room.

It is up to you to hire virtual assistants who are good at speaking and pushing the message across – the way it is intended.

Easily distracted and unresponsive

Some virtual assistants do not work as dedicated members of your company and share their time across different teams. You know this, of course, but this can turn into an issue if not addressed. Working multiple roles or at multiple companies may be distracting for the assistant – and it is only human. As a manager and a business owner, you need to seek out dedicated personnel who are capable of working as virtual assistants. You can also hire one full time.

Being distracted can also make virtual assistants unresponsive or have a casual approach towards the job. Make sure to look out for this creeping issue. Watch out and keep introspecting to see if you’re making these mistakes or not. It is important to be honest with yourself while managing a business. The purpose of outsourcing your tasks to a virtual assistant is to scale up your business instead of adding more issues to it.